Five consumer programs covered end-to-end — smart home, field validation, consumer device design, lifestyle, and subscription. With senior designers on the design work and verified evaluators on the field work, not interns and assumptions.
Whole-home automation design, security system specification, mobile control integration, network and cybersecurity, and energy management. One vendor across automation, security, and network.
Anonymous and open evaluators experiencing your service as customers do, with photo and video documentation, scorecard reporting, and trend analytics.
Industrial design, ergonomics, materials, and rendering for consumer products — phones, wearables, audio, kitchen, and lifestyle hardware.
Curated lifestyle and concierge programs designed for membership tiers — with the operations, evaluators, and reporting to actually run the experience the marketing promised.
Subscription program design, member experience design, churn analysis, and member-facing technology — programs designed for retention, not just acquisition.
Four phases that take a consumer program from audience definition through design and field deployment to ongoing operation — with senior designers, verified evaluators, and the measurement framework that proves the program is working.
Audience defined, current-state experience mapped, success metrics agreed, and program scope confirmed before design or evaluator deployment begins.
Program designed end-to-end — consumer touchpoints, device design, evaluation criteria, member experience — with senior designers on the work and the audience in the room, not just in the persona deck.
Program deployed with verified evaluators, designers, and field teams — documented, scored, and reviewed before scaling to the next region or member cohort.
Ongoing program operation with measurement, trend analysis, and iteration — consumer programs run as managed services, not project deliverables filed in a binder.
Start with a design review. Senior engineers on every engagement. Royalty retainer standard, full IP transfer at premium.
No junior delegation. No hourly billing. Every engagement is led by a senior practitioner with a Fortune 500 portfolio — Alienware, Dell, Viper Motorcycle, Load King, Starbucks.
The professional services practice funds the ventures. ROAR BE+ — 800hp, 1.9s 0-60 — is in design phase. YOND electric boat fleet. FlyDrone aerial access. Vehicle Share. Groom Club. RX Kit. One wallet.