Design Poise puts verified evaluators in the back seat as ordinary passengers — measuring what dashboards and driver self-reports can’t.
Verified evaluators book and complete rides as everyday passengers. Drivers aren’t told they’re being evaluated — you get authentic experience data.
Professionalism, courtesy, communication, safe driving habits, and route knowledge — scored against the criteria you set.
Vehicle cleanliness, condition, required signage and stickers, license visibility, and vehicle/app match verified on every trip.
GPS-tracked route comparison, pickup punctuality, trip duration, fare accuracy, and end-to-end app experience documented.
Structured per-trip reports with photo evidence and receipts, plus aggregate trends across drivers, regions, and time periods.
From a single mystery ride to a continuous program — every engagement scoped to fleet size, geography, and the QA outcome you actually need.
One mystery ride, full evaluation report with driver scorecard, photo evidence, and trip data.
TRIPTen mystery rides across selected drivers or regions, individual reports per trip, plus a consolidated trend summary.
PROGRAMContinuous mystery shopping with a dedicated evaluator pool, recurring reporting cadence, and an analytics dashboard.
ONGOINGTailored mystery-shop campaign sized to fleet size, geography, ride type, or a specific QA initiative.
CUSTOMFour phases that take a fleet QA question from criteria to scored trip reports — with verified evaluators booking rides as ordinary passengers.
Evaluation criteria, scorecard categories, and scope (drivers, regions, ride types) agreed before any rides are booked.
Verified Design Poise evaluators matched to coverage area, demographic profile when relevant, and ride frequency target.
Evaluators book and complete rides as everyday passengers. Driver, vehicle, route, and trip experience documented from the back seat.
Per-trip reports delivered with driver scorecards, photo evidence, receipts, and recommendations. Trend summaries on ongoing programs.
Start with a single trip. Verified evaluators on every program. Trip-level scorecards, photo evidence, and trend analytics included.
No junior delegation. No hourly billing. Every engagement is led by a senior practitioner with a Fortune 500 portfolio — Alienware, Dell, Viper Motorcycle, Load King, Starbucks.
The professional services practice funds the ventures. ROAR BE+ — 800hp, 1.9s 0-60 — is in design phase. YOND electric boat fleet. FlyDrone aerial access. Vehicle Share. Groom Club. RX Kit. One wallet.